Uninstalling PowerPay breaks the Dentrix Signature Pad FIX.

If you uninstall PowerPay 5, it deletes a registry key required for Dentrix to use Signature Pads, it also prevents the Document Center Preferences windows from working, and as a result, nothing happens when you click it, also your only option to sign a document is the Pointing Device.

This should fix it. I requested this to be added to the public side of the Dentrix Knowledgebase. I called into tech support and nobody I spoke to could fix this (I do know one tech at HSPS who most likely knew the answer, but I didn't want to bug him.. I wish I had looking back).

Long story short, adding these registry keys will correct the problem. I finally fixed it myself, only to find out.. well... nevermind.

64 bit

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\PMTS\Signature]

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\PMTS\Signature\Devices]
"PMTSSigInstalled"="1"

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\PMTS\Signature\Devices\Interlink_VP9701]
"DESC"="Interlink ePad"
"DLL"="C:\\Program Files\\Dentrix\\esigdevice.dll"

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\PMTS\Signature\Devices\Interlink_VP9851]
"DESC"="Interlink ePad II"
"DLL"="C:\\Program Files\\Dentrix\\esigdevice.dll"

32 bit

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\PMTS\Signature]

[HKEY_LOCAL_MACHINE\SOFTWARE\PMTS\Signature\Devices]
"PMTSSigInstalled"="1"

[HKEY_LOCAL_MACHINE\SOFTWARE\PMTS\Signature\Devices\Interlink_VP9701]
"DESC"="Interlink ePad"
"DLL"="C:\\Program Files\\Dentrix\\esigdevice.dll"

[HKEY_LOCAL_MACHINE\SOFTWARE\PMTS\Signature\Devices\Interlink_VP9851]
"DESC"="Interlink ePad II"
"DLL"="C:\\Program Files\\Dentrix\\esigdevice.dll"